The Housing Call Centre arranges most responsive maintenance for public housing properties. I f you need advice or information on your rights and responsibilities, please call NSW Fair Trading on 13 32 20 or visit www.fairtrading.nsw.gov.au before signing the Agreement. How to report maintenance and repairs You can report any of the following ways: contact your local housing maintenance officer visit your local housing office call 1800 104 076. How can I access Department of Customer Service information? Rental bonds and other help Information to help you manage your current living arrangements like Rental Bond Help, Affordable Housing and support services. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Although local offices can tell you what planned maintenance work is scheduled for your home, they will refer you to the Maintenance Line for maintenance requests. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. The department has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. Some repairs you may wish to report will be carried out as part of these planned maintenance. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. You can contact them in three ways: Call 13 11 72 Email tenant.maintenance@dffh.vic.gov.au If your repair is not urgent, fill in the report non-urgent repairs form. Don't miss out on this rare opportunity to secure this rare unique parcel of vacant rural land located in the peaceful suburb of Londonderry NSW. AREA WORKS MANAGER - Department of Housing Maintenance Contract The effective delivery of maintenance services ensuring day to day supervision of sub-contractor services. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). Managed Sub-award agreements from cradle to grave. What happens when you report a maintenance request will depend on what is to be repaired, how it happened and who actually owns the property. ;,M~MS|IH3Fr bT+o*JW5}>q rHr`C"RwR'a1 f"~ "$^u220{uMw;~w2{wu=|VhK%0c.PN,ws?f-mj;cA9,2%&le&. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Repairs, modifications and maintenance to a property, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. The data can be customized through filters, and downloadable report options. Print Share. If your property is leased from a private landlord, your housing provider will notify them of any repairs that are needed. Services and support. >W&{U%0j` endobj For any questions, please email procurement@dha.gov.au. %PDF-1.5 You can also call any of the following numbers: Top End Phone: 08 8995 5122 Arnhem Phone: 08 8987 0576 Barkly Phone: 08 8962 4558 Big Rivers (Katherine) Phone: 08 8973 8939 If we accept the request, a tradesperson will contact you. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Living in social housing. Email: nswbuy@treasury.nsw.gov.au Phone: 1800 679 289 Hours: 8:30am - 5:00pm, Monday to Friday Your rating will help us improve the website. Particulars of the goods or services to be provided under this contract. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. . The Housing Authority Procurement Principles aim to ensure best practice procedures in procurement and contract management. The contracts are published on theGovernment tender's website. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. 2.08 ha (5.14 acres) zoned RU4 This beautiful piece of land is a high, fully fenced square block that is flood free and boast two significant street frontages (147m and 124m) and is available for . 1 0 obj Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. Strata properties come in a variety of forms, with apartments and townhouses the most common. 3202 0 obj <> endobj We appoint contractors to our panel via Austender through our rolling tender program. View all our monitor vacancies now with new jobs added daily! This is a binding contract under the Residential Tenancies Act 2010, so please read all terms and conditions carefully. 2 0 obj after-hours (6pm6am, MondayFriday, weekends, public holidays): call 1800 808 107. people's lives, health or safety are at risk, your account number (rental agreement number), included on letters from us, on your rental payment slip and on your account statement, your contact number for the tradesperson to call you to arrange access, details of the repairs needed, as the more we know about the problem, the easier the tradesperson can resolve it. Public Accounts Committee. This ensures that the properties they manage are maintained at an appropriate standard for the whole of their useful life. NSW Public Works staff servicing every corner of regional and rural NSW In most cases, the level of discomfort/disruption the repair causes the tenant determines the priority, as does the potential damage to the property if it is not attended to. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. Department. Housing, Disability and District Services Deputy Secretary James Toomey Child Protection and Permanency, District and Youth Justice Services Simone Czech (Paul O'Reilly 20/02/23-6/03/23) Corrective Services NSW Commissioner Kevin Corcoran Courts, Tribunals and Service Delivery A/Deputy Secretary Karen Wallace Law Reform and Legal Services Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. Use tab and cursor keys to move around the page (more information), Aboriginal and Torres Strait Islander peoples, 6am6pm: call the maintenance number for your nearest. 4 Federal Housing Administration Insures $46.9 Million Mortgage to Preserve Affordable Housing in Chicago, Illinois. Our Department of Defence Northern NSW Contract has achieved certification of the Asset Management System to the Standard ISO 55001:2014 In the interest of transparency, and for your convenience, below are dashboards of the most requested data. If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. Find your ideal job at SEEK with 3,669 monitor jobs found in Point Clare NSW 2250. Maintaining a large property portfolio is costly work. We are celebrating! We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. An emergency repair is defined in the Residential Tenancy Act as a: The Residential Tenancy Act does not describe non-emergency repairs and does not provide any guidelines as to when they should be completed. Thats an average of around 1,750 requests every day. On October 21, the NSW state government eased restrictions on religious gatherings, increasing maximum attendance from 100 to 300 persons. 1,500 projects. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. Trades & Services Gardening & Landscaping A newly-formed position within a premium landscape construction and maintenance company! Having the job reference number will make it easier to make a follow up call to the Maintenance Line. $148.8 Million Available for COVID-19 Expense Reimbursements We've opened a new application period for owners of properties participating in Multifamily assisted housing programs to apply for $148.8 million in COVID-19 Supplemental Payment funding. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Rights and responsibilities: community housing, Failure or breakdown of the gas, electricity or water supply to the premises, Failure or breakdown of any essential service on the premises for hot water, cooking, heating, cooling or laundering, Fault or damage that cause the premises to be unsafe or not secure. Department of Enterprise, Investment and Trade. Phone: 1800 422 322. Government procurement advice and assistance. Read More. O'Donnell & Hanlon Pty Ltd. You will be asked to provide details of the damage and when it happened. %%EOF But they also exist in commercial property, serviced apartments, retirement villages. As a central agency, our department works across government to advise on matters affecting local communities across regional NSW. Housing Authority > Current Tenants > Tenant Toolbox > Maintenance. Around 640,000 maintenance requests were received and actioned in 2020/21. Dollar value range from $10,000 - $500,000 Prepared and assisted in negotiation of Non-Disclosure Agreements, memorandum of . contact maintenance at your nearest Housing Service Centre (6am-6pm, Monday-Friday) submit an online maintenance request submit a maintenance request using the Tenant Assist Qld app. 14NSW Federation of Housing Associations Inc, Progress report - Land and Housing Corporation, Department of Family and Community Services - management of NSW public housing maintenance contracts, Government Response - Management of NSW Public Housing Maintenance Contracts, Report - Management of NSW Public Housing Maintenance Contracts, Answers to Further Questions - Pacific Link Housing. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. Read more about response times for maintenance and maintenance staff at your home. Terms of Reference Timeline Submissions Hearings and Transcripts Reports and Government Responses Other Documents Contact us endstream endobj startxref NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. The Residential Tenancy Act 2010 requires that all emergency repairs be completed within 24 hours of your reporting them to your housing provider. We may decline your request if the maintenance type is not our responsibility. for more than 300 client partners > 500. The list was initially established through a formal open tender process in 2010 ( DETP1028 ). $60.5 million for capital works on LAHC properties managed by the Department of Communities and Justice (DCJ) and CHPs (March-June 2020). Details of each contract must be entered into the register within 45 working days of coming into effect, and must remain on the register for 30 days or until the contract is complete, whichever is longer. Title. Housing Maintenance | Department for Communities Housing Maintenance Part of: Housing Association Guide, Housing Management Guide Introduction This guidance sets out the standards. Department of Education / Deniliquin High School - New Science Lab Upgrades - AM03872/22. For enquiries about the contract, please call 02 9273 3643 or email wholeofgovernmentmaintenance@pwa.nsw.gov.au. Tenants are best contacting their tenancy manager of their housing provider. Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Macquarie Room, New South Wales Parliament, Macquarie Street, Sydney, No. Moving out of Member Choice Accommodation, Contractor and service provider resources, Guide to Online Services (RMS Contractors), Guide to Online Services (Real estate agents). Agency HealthShare NSW Category (based on UNSPSC) Healthcare Services Published 10-Feb-2023 Contract Period 30-Jan-2023 to 2-Mar-2023 Estimated amount payable to the contractor (including GST) $169,870.77 (Goods or services supplied) Contractor Name Roche Diagnostics Aust Pty Ltd Is an Aboriginal or Torres Strait Islander owned business No Access eRepair, understand what changes you can ask for or make to your home, or request maintenance, DCJ contractors will need to enter your home to carry out maintenance work and perform inspections, From 1 February 2022, social housing tenants who resided in a property where a centralised gas hot water service was in use from March 2014 to March 2020 can apply for reimbursement of their gas usage costs, Maintenance work information for DCJ Housing tenants, An online service for DCJ tenants to lodge non-urgent home maintenance requests, DCJ assists eligible tenants and approved applicants to modify their home to help them live independently, How to report maintenance issues and request permission for home alterations, As a DCJ tenant, you may make changes and alterations to your home, You can request a modification to your home to help you live independently, Information for occupational therapists completing a property assessment for a DCJ Housing client, DCJ tenants can apply for approval to perform decorative painting in their home, DCJ tenants can only install a pay TV connection with approval, How to request repairs for your home or report vandalism to your building, DCJ tenants can apply to install a permanent above-ground pool, or an inflatable or portable pool in their backyard, Rate your maintenance experience and view current ratings for our maintenance contractors. You will need to give as many details as possible about the problem that needs repairing when you call. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Make sure you have a pen ready to write down the job reference number for your maintenance request. Thursday, April 21, 2022. hz $CIh &{ a$yAJ&M` } Copyright Defence Housing Australia, 2015. To ensure efficiency and value for money, these maintenance or upgrade jobs are scheduled and packaged into works programs. The contracts and tenders currently registered with respect to the Department of Customer Service are disclosed on theGovernment tender's website. NSW Caretaker Conventionin effect on this site from Friday 3 March 2023. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. Maintenance Line 1800 422 322 Specialist staff provide support and advice and are able to make decisions on the spot about what needs to be done. Please ring the Maintenance Line back if the problem gets worse or you have not had a response to the request in the agreed timeframe. Over 1,500 social housing properties across NSW were retrofitted with rooftop solar panels in 2021, helping social housing tenants in those. agencies), or pursuant to Section 104(b) of the Native American Housing Assistance and Self -determination Act of 1996, as amended, ( Indian housing agencies). 3. Call the Maintenance Line with any maintenance requests 24 hours, 7 days, all year round. The strategies highlight outcomes and investment requirements to address accessibility and inclusion for our staff, stakeholders and customers. Australia's largest privately owned housing maintenance company, we work with Public Housing and Community Housing organisations across the country. *All figures current as of 30 November, 2021. Everything you need to know as a social housing tenant including rent and rebates, maintenance and repairs and your rights and responsibilities. endobj Information for Queensland public housing tenants. This is particularly important if there is likely to be further damage if the repair is not completed quickly. Melanie Hertel . We appoint contractors to our panel via Austender through our rolling tender program. Keep your property reasonably clean. Property and Development NSW (PDNSW) Environmental Service Group (ESG) is managing this NSW Government-first initiative which is funded in partnership with the Office of Energy and Climate Change. S]lY(:=Yfty>dS:J$BR,43W:tmP&V]9,Qs DPiq=Eorgg=UH{Nvq|;r]=s9!P[Ubd(l/rVgt GK:p|0'w:%.## MCJlhEl$Q%)IC6;bG*_2jc-OPmWq`Yptpp.ul;AF_51o7wLnGtbgt^JG=-9-E o*[sT maintenance contracts in NSW, with particular reference to: Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Public Account Committeeis inquiring into the management of public housing maintenance contracts in New South Wales. We work with local businesses and communities, and we . Report ; no. 4 0 obj To meet our Defence housing obligations, DHA manages three Residential Maintenance Services (RMS) panels, which provides routine maintenance and emergency repair services to the DHA housing portfolio across 36 trades. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. NSW Auditor General's Department. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The batteries will help to reduce peak demand costs for . To request maintenance that is not an emergency: For more details, read about response times for maintenance. Your rating will help us improve the website. Answers to Further Questions - NSW Federation of Housing Associations Inc. 3 0 obj Since then, it has evolved into an ongoing compliance evaluation process for when the department needs to expand the capacity of the ESP list. 7061001. Agency Department of Education - SINSW. <>>> Department of Communities, Housing and Digital Economy What we do Housing and homelessness Community support Digital Arts Services for government News Housing Summit Communities Innovation Fund Preparing for disasters Communities 2032 Strategy Our plan to strengthen the fabric of Queensland's communities. DCJ is improving the experience of social housing tenants. connection to their country and culture. Home building contract for work between $5,000 and $20,000 Suitable for trade work, maintenance and repair work as well as smaller alterations or improvements likely to cost less than $20,000. Alternatively, you may approach the current Head Contractors to obtain subcontractor work: Programmed Facility Management Pty Ltd - South Metro, South West, Great . Please call the Police Assistance Line first to report vandalism before calling the Maintenance Line. d) Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision; e) Statutory obligations on tenants to take care of properties and report maintenance needs in a timely fashion; The company will manage more than 24,000 properties for the NSW Land and Housing Corporation for next five years. Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800. $5 billion. This inquiry is no longer receiving submissions. An emergency repair is defined in the Residential Tenancy Act as a: Burst water service As Strategies are developed they are linked to Departmental outcomes and Premier's Priorities. Maintenance contractors | Defence Housing Australia Maintenance contractors At Defence Housing Australia (DHA), we provide quality housing and related services to Defence members and families. The smart batteries have a combined energy storage capacity of 1280 kilowatt hours (kWh). The Government tenders website also provides details of current tender opportunities in accordance withPremiers Memorandum 2007-01. NSW Ambulance Customer Service Attendant EOI Management and Support NSW Public Service Recruitment Pools NSW Trains . The cleaning services contract is managed by Public Works Advisory. . Public housingNew South WalesManagement.

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