Restarting your device is the best idea if your hub is working fine. It communicates with a smartphone app to monitor performance. Here, youll be able to troubleshoot the reason why your home hub hasnt been able to connect to the internet properly. It usually comes on when you turn on your hub, and it means nothing is wrong. Use the Contact us link at the bottom of the page to get in touch. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Your Hub is connecting to another wireless device using WPS. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. Wait for at least 20 seconds until its ready, If you cannot get online, try turning it off and on again, Make sure the power switch button is on and your device is plugged in correctly, Try turning it off and on. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. If it's flashing red, you didn't connect. Press and release your Hub's Restart button. How to Connect Soundbar to a TV without HDMI. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. When the status light is solid orange, it could mean one of two things. The Home Hub 4 and Home Hub 5 looks nearly identical. Full Fibre connection When you first plug in your hub, it'll take about four minutes to synchronise. Your Hub will return to normal mode after a few minutes. You can check this to see if that is why your hubs lights are currently off. This usually indicates a problem with your broadband connection. The Home Hub 3 is the oldest legacy router still used by BT. This is why it often works to fix minor issues. The orange LEDs could mean a few different things depending on the BT Hub model you have and the lights appearance. If youre not set to power-save mode, theres a problem with your internet. Check the BT Service Status page. This usually indicates that the broadband cable connecting your hub to the internet isnt inserted fully if its in, there may be a problem with the cable itself. Give it a couple of minutes and try again. Open a new web browser. The BT Home Hub 4 only has four Ethernet ports, it does not support gigabit Ethernet, so it will transfer data slower than some other models. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), Networking Your Satellite Internet Connection. Map & Directions. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Tech geek, international speaker and occasional PC Pro podcaster. Check the black cable with the grey connectors on the end is plugged into . Add to Cart . The lights will appear in this order: Did this help? The first thing to do is wait for a few minutes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Red White Yellow Cable: Composite Cables Explained, Sync LED Lights To TV And Elevate Your Viewing Experience, 40 Inch TV Dimensions: Length And Height In Cm And Inches. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Samsungs Crystal UHD VS QLED: Which One is Better? The BT Home Hub 5 is capable of dual AC Wi-Fi. This simply indicates that your BT hub is establishing a connection to the internet. Check the power button on your Hub is On. In this article we're going to explore what flashing or solid orange light means on different versions of the BT Hubs - and what action you should take next. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. If you want to make any changes to the hub settings, you'll need the admin password. If your Hub is stuck on a green light permanently, then a hard reset is in order. Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. Wireless security is switched off for one or both wireless channels. What makes the Smart Hub 2 different? You can follow our guide on fixing the orange flashing light on the BT Home Hub. Depending on which model of the BT Home hub you have at home, the colours in your hubs may vary slightly. Connect a device to your Hub. Once again, the best thing to do is wait a few minutes. It may be connecting via Wi-Fi Protected Setup (WPS), a security standard that creates a secure wireless home network. However, if the orange blinking light continues longer than that try the following fixes. For example, if your Virgin Media Hub 3.0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Today, Bivar Employee-Owners carry on the market leadership and service excellence that has made us a trusted, long-term partner and Advanced Solutions engineering-team extension for our customers. If youre using a BT Smart Hub, BT Smart Hub 2 or Ultrafast Smart Hub the flashing purple light means that the Hub is working but you dont have any internet access. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). The only time this is not the case is if someone has manually turned off the lights in the hubs settings. So, hopefully this guide comes in handy. The purple light shows you are using 4G instead of broadband. In this blog post, we will discuss what each light colour means and what you should do if its not working correctly. Its a common issue that can be fixed fairly easily. Whats The Difference Between DVI-I and DVI-D? The Big Tech Question delivers straight answers to the biggest questions in tech. If the light remains green permanently, you need to reset the hub by pressing its factory . Select your hub from the options below to see what they mean. However, if you see a flashing orange light followed by a solid orange light, theres an issue. Dial 17070 and select option 2, there should be no noise between the announcements. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent between models. In the end, its fairly simple to figure out what to do after seeing each of the flashing lights on your BT Home Hub as long as you know what they signify. Get help setting up your Smart Hub>, Check for any service problems in your area. Trying to work out your BT hub orange light from your BT hub green light? Hello folks. If you still cant connect to the internet, report a fault and well put things right for you. Enter your email address to subscribe to this blog and receive notifications of new posts by email. Learn how your comment data is processed. On older models of Hub, a flashing purple light may indicate that theres just a problem connecting to the internet in general. Generally, this just means that your hub is just connecting to the internet. David Artiss. If this isn't the case the first thing to try is restarting your hub. Hub lights. Copyright 2022. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. When the red light begins flashing, theres something wrong with the broadband line. Check your ADSL filters are plugged in correctly to your phone sockets. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. The flashing purple light suggests youve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Wait at least 3 minutes for the device to start up. The first is self-explanatorythe device isnt switched on correctly. If it's flashing red, it didn't connect - give it a couple of minutes and try again. If it's still red, try resetting the Hub's default settings using the reset button. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. So, its important to know what these lights mean and how to prevent them from happening again. If the light does not turn blue, use a paper clip to perform a factory reset. This will open the Hub Manager. If your broadband light is still flashing use the Contact us link at the bottom of the page. You can connect your home network to the broader Internet and deliver fast speeds to all your connected devices through one compact device. If the status light is flashing orange, the device is attempting to connect to the Internet. Get more information on BT Power Save mode. Still no lights? The device has seven antennae, four gigabit ethernet ports, and dual-band Wi-Fi. If it stays orange use the Contact us link at the bottom of the page. Try switching your device off and on. Select your hub from the options below to see what they mean. BT Automation designs and manufactures custom automation and assembly equipment for manufacturing companies. Go through the same steps as before to see if you can diagnose and fix the problem on your own. An orange wireless light typically means youve inadvertently switched off wireless security. With so many technical specifications and acronyms, our goal is simple-to help you understand all there is about tech without making it difficult or daunting. Here is what you need to to to power-cycle your BT Hub. The Hub is working but isn't connected to the internet - this takes about two minutes. We will also provide some troubleshooting tips in case the problem persists. All in all, its quite easy to know what to do when you see each of the flashing lights on your BT Home Hub once you know what they mean, that is. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Once the Home Hub reboots, you can reset your password. Plug your Hub's power cable into the mains and turn on. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. Wait a little 1-3 minutes. The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. The only thing I have to be critical about is the hub light. Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. Reset your Hubs password by using a paper clip to press the recessed reset button on the back of your Hub for a few seconds. The Big Tech Question delivers straight answers to the biggest questions in tech. The instructions associated with the lights on your Home Hub will differ based on which model you have; however, these models are the most commonly used in the UK. Eric Geier is a freelance tech writer. Seeing a different colour light? This might be due to your power, your cables, but if your hub is switched on, then itll have lights on. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. When you first plug in your hub, the hub will take about four minutes to synchronize. After the Home Hub 5, BT moved to the Smart Hub. There you have it! If your service is Full Fibre, you won't. If your master socket only has one socket, you'll need a microfilter. A green light on your BT Hub indicates that things are going well. The lights on your hub will change to green or flashing orange as it is setting up. The light will turn blue when your Hub is ready. Your Hub is connecting to broadband. So, if your hub is working fine but isnt connected to the internet, using the BT help wizard is the best way to get your internet back online. If you're not set to power mode, there's a problem with your internet. If the light is solid orange, the Smart Hub is attempting to connect. Wait for the lights to stabilize and the BT Hub to boot up completely. Mike is a freelance journalist who specializes in writing about technology. And some questions nobody really wanted the answers to. Your device cannot connect. Learn how your comment data is processed. Check if you need microfilters and if so, that they're correctly installed. A solid red light means that the Hub isnt working, and theres something seriously wrong. BT Business Hubs: Help and guides for your model. Its not unheard of for pets to get tangled in the wiring and yank sockets out of the wall, for example. Likewise, check the black cable is still plugged into the socket on your wall. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. The best course of action here is to do a manual reset by pressing the power button. 10 Quick Fixes to Speed It Up! To fix this problem, head into your Hub manager, navigate the wireless tab, and turn security on. Click the button on your device to connect without entering a pass key. If your BT Hub is flashing orange, dont panic! You can go in and check this to see if the lights on your hub have been switched off. If its not a new connection, contact BT support. How do I fix the orange light on my BT Hub 2? The BT Smart Hub, formerly known as the Home Hub, is BTs residential broadband gateway. Check the black cable with the grey connectors on the end is plugged into that socket. There are just two reasons why your BT Hub wont have any lights on it. A green light will generally just come on when youre starting up your hub, and its nothing to worry about. How To Get Rid of Lag And Speed Up Your Internet While Gaming, What Is the 192.168.0.1 RouterIP Address. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Hit the Restart button and let it go when the Power light turns orange. If youre like most people, you probably dont give much thought to the light colours on your BT Home Hub router. This article contains incorrect information. The BT Home Hub 5 is an improvement on the 3 and 4, with more antennae and dual AC wifi. If the lights does not turn blue, perform a factory reset using the reset button at the rear of the device. It might indicate that the BT Home Hub 3 is on power-save mode. Give it at least three minutes to connect. Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port Forwarding rule on Smart Hub 2; Set up and assign multiple Static IP addresses on the Smart Hub 2; Controlling the light on your Hub; Changing the IP address of your hub; WAN port on Smart Hub 2 and using it for Ethernet . If everything is OK, you should see a solid blue light. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Its not connected to the Internet just yet, but its trying to get there. If you decide to reset your BT Hub, the login, Internet connection, LAN, Firewall, and WiFi settings will all go back to the default settings. Products & Services. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. Press the Restart button and release it when the Power light turns orange. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? Microsoft Teams is Slow? If it's flashing red, you didn't connect. When you first plug in your hub, the lights will appear in this order. Find your broadband network login details. If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. Give it a couple of minutes and try again. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. If you cannot get online, try turning your device off and on. 4G Assure has done its job. The lights on a BT Hub are a little different to the majority of different routers out there, so youll need to look through a colour coded guide to know whats what. Trying a factory reset is the best thing to do if youre fced with a red light. Use the Power button to restart your Hub. Depending on which Home Hub you have, youre going to find that the instructions on their lights may vary slightly. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. You can also check the BT status page on their website for known issues in your area. Your device is not paired to your hub. If you still can't connect to the mobile network, contact us. Hes also the founder of NoWiresSecurity, providing a cloud-based Wi-Fi security service; Wi-Fi Surveyors, providing RF site surveying; and On Spot Techs, providing general IT services. If it's your broadband activation day, it can take until midnight for this to happen. Check out the table below for more details. Hub is connected to broadband but can't connect to the Internet. And, because the difference between an orange and red light can be subtle, were going to talk about the red light (where applicable) as well. Remove and re-insert the cable to check its properly seated. This generally means that the broadband cable to your hub hasnt been inserted properly if it is inserted, this could indicate a problem with the cable itself. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Most people think that a blue light on a router means its not working properly, but with BT Home Hubs, this is actually the sign that everything is running as intended. Your broadband username or password is wrong, and your Hub can't connect. It usually comes on when you turn on your hub, and it means nothing is wrong. Help for BT Hubs Find help for all the recent models of the BT Hub - including the BT Smart Hub, 4G Mini Hub and the BT Home Hub 5, Hub 4 and Hub 3. Press the Restart button on the back of your Hub. Another issue that can cause problems is interference on your telephone line. You can go through the same processes as above and see if you can find a resolution for the problem. Using the Power button, turn your Hub off and then on again. 29-05-2019 12:17 PM. When you have a solid orange light, it means that the hub is operational but isnt connected to the internet for some reason. An orange light on a BT Home Hub or Smart Hub can indicate a problem. HBO Max: Picture Resolution and Sound Guide, How to Test TV Signal Strength for the Best Reception. Switching Broadband Providers: Will Your BT Box Still Work? Broadband light is blue, but I can't connect to the internet. If the light remains green permanently, you need to reset the hub by pressing its factory reset button. However, if you see a flashing orange light followed by a solid orange light, there's an issue. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. And it can be even more of a challenge to know what all of these different colours mean. Checking your internet connected device should be your first step if the hub appears to be functioning properly. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. So hopefully this information will be useful. The light appears on a silver bar towards the bottom of the devices front facade. Save my name, email, and website in this browser for the next time I comment. If that doesnt resolve the issue, you can use a small paperclip to press the factory reset button on the rear. If you wait a few minutes, then eventually this will progress into a solid blue light. Trying to work out your BT hub orange light from your BT hub green light? Disconnect the BT Hub from the power source. This article does not have the information I am looking for. Your device has a strong mobile signal (two or three bars are good). It has an updated design but still uses LED lights for status indicators. Yes, you can use your own router on BT Broadband, but there are reasons why this might not be the best option. The power is off, or you've turned the lights off. Check the power cable is correctly inserted. Your Hub is connected to the EE mobile network via Hybrid Connect, Your broadband connection is not set up yet, or there is a problem with your broadband. If this doesn't fix your issue, please contact us. Wait for at least three minutes for it to turn blue. For the most part, the BT Hub is an efficient piece of hardware. BT Home Hub Light Colours: What Do They Mean? But like all gadgets, issues can arise. There are also four ethernet ports and a USB slot. Once connected, open up a web browser and follow the on-screen prompts to establish a broadband connection. The Big Tech Question is a joint venture between. Uber Greenlight Hub- 1000 Macklind Ave, St. Louis, MO 63110. Consider checking all cables and securing plugs. Find the recessed Reset pinhole button on the back of your Hub (near power).

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