MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA has the right not to issue a replacement card. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Customer must arrive at work, school or appointment no later than 8:00 AM. All future replacements are $5. This category is not required once a transit system is 100% accessible. Mobility Bus MARTA Customer Experience. MARTA Police (Emergency) 404-848-4911. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Mobility Fares pageto learn more about paying for MARTA Mobility. Student Program (K-12) Group Discount. Please indicate if no return trip is necessary. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. 404-848-5826. For more information, please call Customer Service at (770) 427-4444. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Partnership Program. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. 5. Everybody needs their own. Please tap your Breeze card within 30 days of purchase to activate reload value. Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. . Get to Know MARTA. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. Operators are responsible for operating their vehicles safely, professionally, and as courteously as possible. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. A MARTA Mobility Service Agent will explain the service and/or mail an application. Simply tap your card on the Breeze target wherever your riding. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. The customer cannot depart earlier than 4:00 PM. Riders' Advisory Council; . MARTA Police (Emergency) 404-848-4911. Operators cannot make change. B. Appeals must be received within sixty days (60) of receipt of the denial letter. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Lost Item Inquiry Formfor lost items. Visit our Customers must make all changes prior to the date of travel. Partnership Program. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. The goal: make life simpler for all our employees. To view the full code, please visit Regular Breeze Cards are not accepted for Mobility certified customers. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Customer Service. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Atlanta, GA 30303, MARTA Headquarters Building After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Visit our MARTA Mobility page to see the qualifications for this service. Call 404-848-5000 and start your Balance Protection. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. MARTA Transit; MARTA Service . Riders' Advisory Council; MARTA HOPE Program; . These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. The application has two (2) parts (A & B) and is the first phase of the process. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Visit our MARTA Mobility page to see the qualifications for this service. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Overview It is your responsibility to maintain the Breeze Card in good, useable condition. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: 404-848-5000 . Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Requests to suspend subscription service until further notice will not be accepted. Atlanta, GA 30324 Atlanta, GA 30303. 30 Alabama Street, SW If known, nearest cross streets and easily identified pick-up points. We apologize . A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. CCRs will provide a Ready Time when the trip request is confirmed. MARTA is smarta! If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Travel Companions are subject to the regular MARTA Mobility fare. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel. No commercial or large-size carts, or dollies unless collapsed. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Customer Name (first and last) or Customer Identification Number. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. The lift can only be occupied by one person at a time. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Indicate the use of a service animal, if applicable. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Reduced Fare Office OR (Forsyth Street Side) Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. MARTA Customer Experience. 2424 Piedmont Road, NE Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. Please make sure all personal items are safely secured and out of the way of other customers. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Lost Item Inquiry Formfor lost items. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Operators are not permitted to handle service animals. The fax number for Mobility Eligibility is 404-848-6900. Customers will be asked to leave a voicemail with their name and phone number. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. Administering medication is the customers responsibility. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. 3. Click this link[ Train Hours. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. 1. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Alternative format requests may also be made during the application process. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Police (Non-Emergency) 404-848-4900. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. MARTA Transit; Customers can confirm and cancel future trips through the automated system and the MARTA website. Click this link[ Mobility Fares. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication.

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