I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. It goes against our guidelines to offer incentives for reviews. All rights reserved. All of the members that I have encountered at the gym were very supportive and helpful. Staff come across rude and unapproachable. I signed up back in August, waiting absolutely ages for it to open. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. It goes against our guidelines to offer incentives for reviews. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. How many stars would you give TruGym? Here are 8 tips for writing great reviews. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Your experience matters. Your experience matters. Here are 8 tips for writing great reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service | Read 261-266 Reviews out of 266 I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Cancelled after one year membership. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. There is a sign on the door which states check opening dates on social media. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. The Gym is crowded all the time. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Consistently fail to keep to their own opening and closing times. Staff on the phone where rude and abrupt and not helpful at all. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Find out how we combat fake reviews. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. | Read 41-60 Reviews out of 258 Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. typical!!!! This gym is great! Any attempt to contact head office is ignored. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. I also send two emails through to them and I never even received an acknowledgement let along a response. Weights are all over the place. AVOID LIKE THE PLAGUE. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! DEFINITELY AVOID TruGym and Harlands. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Be proactive by paying attention to the customer's needs and offering help or recommendations . I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. But the other equipment makes up for it. Submit an enquiry or refer a friend to truGym today! I joined truGym last week in Maidstone. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! There is no number to call and no way to cancel membership which reflects their lack of regard for customers.UPDATE: No one ever contacted me and I had to contact my bank to cancel the direct debit. Contact your local truGym via our online contact form. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. Find out how we combat fake reviews. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. This gym offers friendly staff with excellent personal trainers. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. As far as I'm aware non of the members have received refunds on their memberships either. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! They now refuse to refund monies taken. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Huddersfield gym- horrible service, old gym equipment. Management is awful only good thing about trugym . Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Great gym, always really clean. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Good equipment. there are no fitness classes like totally shredded in the evening. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. trugym customer service. Terrible service. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. We use dedicated people and clever technology to safeguard our platform. 2023 Trustpilot A/S. It goes against our guidelines to offer incentives for reviews. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Dreadful management of memberships Id avoid this company and invest elsewhere! Joined for a month at the Keighley branch in August 2013. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. This gym offers friendly staff with excellent personal trainers. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. | Read 241-245 Reviews out of 245 Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Needs airing conditioning throughout the gym. Very shocking, and it looks like I'm one of many many cases. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Find out how we combat fake reviews. How many stars would you give TruGym? Head office failed to respond to emails! It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. I prefer to go in before work so at 6am and then use the sauna and steam room. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. This year I registered again with a different email address. Join now and save 30 (no joining fee offer). Even spend time trying to find a locker that works!PRO's / The gyms open times are good. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. Once my payment went through I got an email saying that they are closed. Dont join the gym. i havent seen the gym manager, i dont know even if she exists, just heard there is one. And parking right outside that's free!! Fuming to be honest. Joke of a place. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. | Read 21-40 Reviews out of 264 4/ Told on joining in November I could freeze my membership free of charge for the summer. TruGym is filled with good equipment and friendly staff. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! How many stars would you give TruGym? The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Do you agree with TruGym's TrustScore? The money left my account and from that date I have never heard anything from them. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . | Read 81-100 Reviews out of 267 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Staff are brilliant and very helpful. !What a disgrace. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. They now refuse to refund monies taken. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Author: Stephen Greet, Co-founder. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. I would not recommend this gym to anyone. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . Anyone can write a Trustpilot review. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gym was great but suddenly closed down with little more than a note on the door. Save your money, go elsewhere. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Your experience matters. Went there this afternoon and there was signing stating the gym was forced to close. How many stars would you give TruGym? The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. You can never get a response from customer service. I am very disappointed that you have emailed me as a new member. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. How many stars would you give TruGym? PREMIUM EQUIPMENT Staff members were a mix bag. Your experience matters. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. Voice your opinion today and hear what 263 customers have already said. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Im going to have To cancel direct debit. Join the 271 people who've already contributed. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Good luck TruGym you are going to need it! I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. because of this I was able to cancel my contract. 2023 Trustpilot, Inc. All rights reserved. Firstly, thank you for reporting this to us. Like a sauna. Anyone can write a Trustpilot review. Graham. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. as a regular memeber of this gym i feel it as it is my responsibility. How many stars would you give TruGym? We use an external company to collect, manage and process direct debit payments. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Anyone can write a Trustpilot review. This resulted in TruGym blocking me me on twitter. Our gyms come with either a sauna or steam room (some have both!) Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. why would you not notify any body ? Try to greet customers with a smile and always be courteous and respectful. Broken equipment takes a long time to be repaired. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . A positive and social environment to train and meet people. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Trugym is just at the level that suits me. This happened on several occasions making me again not really want to use the pool and steam room. The pool is excellent. This week i have attended a tone class and a body pump, both were identicle. Very clean with a good atmosphere and equiptment maintained to high levels. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. In the meantime, they have been taking money out of my account. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Your cars are not safe! If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. I choose at this time to cancel our memberships and truGym continued to take money from my account.

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