I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. When should we expect this to be corrected? You may have to enter a lot of personal information to get connected, including your ZIP code. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. . Please send us a PM with your first and last name, as well as house numbers to your service address. I am a bot, and this action was performed automatically. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. DO NOT TOUCH downed lines or anything they are touching. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I don't have AT&T, or a landline. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Scan this QR code to download the app now. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I explained this to the rep when I called to cancel. Call us anytime at. Don't touch anything or anyone in contact with a downed power line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. Throughout our history, DISH has always put customers first. Then, to let us know why you're calling, say Line is down.. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? I hate to hear this has been your experience and would love to investigate this for you! Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Youve reached the best place and perfect person to help with virtually all of your account needs! If the center conductor of the cable is solid copper, it carries it quite well. Find an Xfinity Location Check the status and hours of locations near you. Call BGE at 1-877-778-2222 to report any downed electrical lines. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Search accounts based on account number, or chat online. I really appreciate you being a member of the Comcast Family! Thank you so much Anthony for sending us over those details and the Modmail. When asked if you want to order new service, say "No." Your IP: @XfinityThomasChow long does it take for someone to reply? https://corporate.comcast.com/stories/meet-our-digital-care-team. X | `>`. You can email the site owner to let them know you were blocked. Thank you for reaching out to the Digital Care Team. 115.124.120.233 Occasionally there is a mix up and Comcast forgets to bury the drop. Select Start Troubleshooting to begin your modem restart. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. I have followed these instructions and sent the private message on 6/1/21. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Usually 911 dispatch has unlisted numbers for utilities. and our Call 911, which will get the FD out to asses the wire (s). ASA, ABA, Adherence). It's in front of my yard, and it goes across the street. The tree and the cable are both on the grass verge next to my property. If you have questions about your services, we're here to answer them. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. We ask for direct messages because we can't post personal information in public. How does cable internet get to your house? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Companies respond better when others are watching. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Our team can assist with getting those downed wires raised. Comcast Xfinity Outage Map. It's infuriating. You will need to contact a tree trimming service yourself. 2 1 RR ryanray.rr81 Visitor 2 Messages Store Locator Status Center Check for outages and troubleshoot your services. Step 1: Inquiry. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). 3.) A: Cable and phone wires dont carry current, so its safe to remove them. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. A recent storm brought down a tree which took down one of the above ground cables by my house. Reporting this to comcast seems to be a problem. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Hi, @user_af7a95. How do I get Comcast to come deal with this? How do I report this? It's not the power line and I don't think it's the regular cable either because there's no service outage. This option is available 24 hours a day, 7 days a week. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. To qualify for the credit, customers must: 1. I called but only received voice mail. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Thanks. Call 800.288.2020. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. They have been hanging very low for over a year. For immediate assistance, check out the Xfinity Assistant. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Our community is your official source on Reddit for help with Xfinity services. We have made changes to keep employees safe so response and call times may be longer than usual. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Write your 17-digit account number on the "For" line of your check or money order. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Say "No account." Two delivery trucks have had close calls recently. Our community is your official source on Reddit for help with Xfinity services. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. I would like to report down wires in my back yard for the second time. Click Continue. For immediate assistance, check out the Xfinity Assistant. Then, call PG&E at 1-800-743-5000. Whenever there is an outage, your first step is to report it via email or twitter. Verizon Business customers. Contact Customer Service at (800) 391-3000. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. An official employee, such as myself or whoever is first available, will respond. In the aftermath of a major storm, be aware of hazards presented by downed power lines. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Question: Does Comcast Hve To Repair A Cut Cable Line. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. . I can't get into my property because the line is blocking the drive way. How do you fix an exposed wire without electrical tape? Our team can help get that line raised. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. You can report an issue by going to the Xfinity Status Center. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. Our community is your official source on Reddit for help with Xfinity services. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Its important that you dont exit the vehicle unless youre in imminent danger. Call us at 800-477-5050. Enter another ZIP to see info from a different area. The tree and the cable are both on the grass verge next to my property. Make the report to that person.. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. -ATTU-verseCare. I am a bot, and this action was performed automatically. STAY AWAY from downed power lines. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I have a downed wire in the middle of the street. The action you just performed triggered the security solution. The wires at my rental property are on the ground. It is to be expected when weather conditions are severe. However, its critical not to cut into a power line, as you know. Do what's best for your business. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Can you please send us a Modmail message with your first and last name and full address? Hope this helps you out. Emails sent with an attachment cannot be processed. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. How do I talk to a real person at Comcast? Yes, Comcast will come to your house to install the cable lines and equipment to your home. If youve got a free afternoon, you can run the cable yourself and save some money. First Call 9-1-1. Voting closed 14. Sky News is distributed via an English-language radio news service, and through online channels. Cookie Notice Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Choose the option that best describes your situation. I suspect it's an old wire). Discussion. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . It may be used in setting the FCC's priorities for regulating companies like Comcast. Let us know if you find downed or uncovered wires or cables in your area. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Archived post. We can assist you with getting a ticket opened to let our amazing local team know. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) No worries, Our team can definitely help right here! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. 7 years ago. Hello @ryanray.rr81 and thank you! I really appreciate you being a member of the Comcast Family! Report or View Outages; Other Contacts; General, Business, Landlord, . You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. 70% of power outages are caused by major weather. There may be a 60 day notice cancellation fee for your service. Jul 2007 - Sep 20169 years 3 months. Type your message in the text area near the bottom of the window 5. It's a hazard to pedestrians and vehicles! Should you experience further issues, please create a new post. Let us know. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? Stay put and call 911. Cloudflare Ray ID: 7a2ad44e3df86ef8 Reddit and its partners use cookies and similar technologies to provide you with a better experience. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Report downed power lines at 713-207-2222. Report an issue Select Chat. How do I report a downed telephone line? Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. How to Reach a Real Person at Comcast/Xfinity. Thank you for bringing this issue to our attention. I have a downed wire in the middle of the street. Can you direct message us your name and address, please? I am an Official Xfinity Employee. How much notice do you need to give Comcast to cancel? If you have questions about your services, we're here to answer them. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Hello saftek and welcome, A drop-down list appears. -You are responsible for the "mast," the . Downed Power Line. How do you get straight to a representative? Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. In the top right corner, you'll see a little chat icon near the bell icon. and our Hope this helps you out. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Click the direct message icon, 2. Rod Furlan is a crook and Thief and should be held accountable. A woman in Huntington says she contacted Comcast several times about a line. Welcome to the Xfinity community! Then it tells me it can help me better if I sign in. If you are experiencing problems with Comcast Xfinity, please submit a report below. Type a message to let us know what your issue is. Type your message in the text area near the bottom of the window. Where on your property are the lines down on and would you consider them a safety hazard as of now? You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. A drop-down list appears. If you absolutely need to have it removed, consult with an electrician before doing so. Call 800.288.2020 . Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. This post was marked as solved. Some utility companies mark or paint their lines. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. Electric Lines that run from the utility pole to your residence. Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Comcast Xfinity problems in the last 24 hours. Report it as a hazard to your local PD, maybe they have a better contact. Thank you so much for contacting our Xfinity Support Team over Reddit. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. God forbid this huge company actually provide a phone number where you could talk to someone. came out and verified that it isn't live. See how you can save when you add Comcast Business Mobile or add a new line. Thank you! Where or how can I report this? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tips in case of an outage What if my power is out? Thanks! Like. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We truly appreciate you taking the time to reach out to let us know about a downed wire. We're sorry that didn't solve your issue. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? My electric company has been out already and have told me that it is Comcast's issue. Check for outages Common Solution Make sure that your cables are tightly connected to your device and your wall outlet Cable and internet connections can become loose over time and cause issues with your service. This website is using a security service to protect itself from online attacks. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. This website wants shut .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Stay at least 35ft away from any downed wires during cleanup and other activities. Call 9-1-1 immediately to report a fallen power line. Include the words "Firewall Investigation" in the subject line. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. I called on 7/20/21 to report this issue and no-one has been to fix the wires. That person will tell you who the city's contact is in the Comcast governmental affairs office. Not a word either by phone, email or through the support chat since then. With our new Xfinity support chat, you do not need to input the name of a person. Never touch a downed overhead electrical line. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. I have called multiple times but I don't have an account so it won't let me through to talk to someone. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Select Restart Modem to begin troubleshooting. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. View the Xfinity outage map and find out when an area will be back online. Hello @user_300363 and thank you! Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. The channel and its live streaming world news is available . I think it may be the original phone line. We have made changes to keep employees safe so response and call times may be longer than usual. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I am a bot, and this action was performed automatically. Call 800.288.2020 and select Repair. We've had a downed wire touching our building for about two months at this point. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Update on June 10, 2021. I am extremely frustrated this issue has not been of the upmost importance to your company. In the top right corner, you'll see a little chat icon near the bell icon. By selecting Accept all, you consent to our use of Cookies. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. There appears to be no other way to contact comcast/xfinity. Responsible . The tubing will start to shrink almost right away. up. If you have questions about your services, we're here to answer them. Press question mark to learn the rest of the keyboard shortcuts. Immediately Call Emergency Services. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Reddit and its partners use cookies and similar technologies to provide you with a better experience.

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